Start where work happens.
We learn from the people handling orders, inventory and exceptions—not only from process diagrams.
About Gridline Operations
We make complex operations easier to see, shape and improve.
Gridline Operations is an independent consultancy and software studio for organisations moving, storing and supplying goods across multiple sites.
Why we exist
Built for the distance between systems and shifts.
Supply chains depend on countless decisions made in the middle of a shift: where stock goes, which load moves first, what to do when a promise slips. Too often the tools that support those decisions are split across disconnected screens, spreadsheets and workarounds.
Gridline Operations was formed to close that gap. We bring product thinking, data engineering and operational understanding into one small, accountable team. We design software around how work moves, then make the important signals easier to share and act on.
Our work is deliberately practical: fit the existing environment, earn trust with the people using it and make improvement measurable rather than theatrical.
How we work
Principles for a system
people can rely on.
Define the signal.
Measures have clear definitions and visible context so teams can understand what the number means.
Earn the next release.
Focused delivery lets users test assumptions early and lets sponsors see progress before the big reveal.
The studio / six people
Small team. Shared responsibility.
Product, engineering, design and delivery working together with your internal experts.
Managing Director
Amelia Hartwell
Leads discovery with operations leaders and keeps every engagement focused on measurable working change.
Head of Product Strategy
Daniel Mercer
Translates complex logistics processes into practical product roadmaps, priorities, and service metrics.
Principal Data Engineer
Priya Nanduri
Builds reliable event pipelines and analytical foundations from imperfect operational data.
Solution Architect
Oliver Grant
Designs resilient integration patterns across ERP, warehouse, transport, and field systems.
Product Design Lead
Sofia Bennett
Creates clear, fast interfaces for busy teams working under real operational pressure.
Delivery Lead
Marcus Ellison
Coordinates delivery rhythms, stakeholder decisions, testing, and adoption from first workshop to launch.
Portraits are original editorial illustrations commissioned for the fictional Gridline Operations studio.
Work with the people doing the work